Fear of criticism is something I used to struggle with until I stepped back and took emotions out of the equation and thought, “what can I take from this and learn to benefit me and my career in the long run?”
Probably the worst thing you could do when someone criticizes your work is to get defensive. Ask open-ended questions that help to clarify the partner’s concerns. But don’t argue with the person even if you are sure he or she is wrong. Then take the time to process the criticism after the person has gone. If you need to vent, do so out of the office environment with trusted friends or family.
While you should avoid confrontation with a coworker at all costs, that does not mean you should be passive (or start getting passive-aggressive). If you did not receive adequate background in order to do the job properly and you are criticized for the results, you need to do something about it. If you allow the coworker to chastise you for something that was not your fault, then you are giving implied approval to the partner to treat you like this in the future. When emotions have cooled, you can ask the coworker for a few minutes of their time. Acknowledge that the job was not done properly and ask how you can do better the next time.
Getting criticized while at a large company can be particularly challenging to the ego. If you made it into a successful firm, then you probably take some pride in your own intellect. Having someone question your abilities in an aggressive manner can be painful. Large companies are high-pressure work environments and everyone is bound to receive some unwanted criticism. The secret to success in handling this criticism is to strip away the emotions and focus on the facts.
This is easier said than done, but you will be a lot happier if you continue to work at this rather than looking for positive feedback from someone who may not know how to give it.
Source References
Steiner, John F., George A. Steiner (2009). Business, Government, and Society: A Managerial Perspective, Text and Cases. 12th ed. New York, NY: McGraw-Hill/Irwin.
Chip,
Thanks for opening the discussion! Good suggestions!
All,
Have any of you dealt with criticism in your work environments?
Professor Green
In every workplace, you will have criticism from coworkers, bosses, and clients. Often criticism from others can be difficult to take, especially if the other person isn’t subtle about it “Criticism in the workplace can be constructive if an individual is pointing out concrete inefficiencies” (McQuerrey, 2012 Personally, I’m really terrible at taking criticism. Weather if it comes from coworkers, friends or family. I am known to take constructive criticism too personally. The question that I asked myself a few years ago was how to convert constructive feedback into positive change without feeling so discouraged and insulted? I came across three main points to help me first determine positive feedback and build on it.
1. Keep it professional
2. Get a second opinion
3. Be self-aware
McQuerrey, Lisa 2012
How to Deal with Criticism in the Workplace. Retrieved from : http://smallbusiness.chron.com/deal-criticism-workplace-20159.html
I am known to take criticism too personally, especially when it comes from my co workers, bosses and friends. The question here is how can I learn to handle criticism without feeling insulted and discouraged and especially how can I benefit from it? Criticism from work place in general can affect every aspect of one’s life by adding stress “Criticism at work can affect every part of your life, adding stress during work hours and invading your thoughts outside the office”(Dizik, 2012)
Over the years I have learned how to cope with negative criticism by first remaining calm and listening while analyzing the situation and determining whether or not the person delivering the criticism is important to me? How relevant is the criticism? How can I build on it? Can I benefit from it? Over the years this has definitely helped me build on negative feedback’s and comments from friends, family and workplace.
Alina Dizik June 8, 2012 Six Ways to Deal with Criticism at Work
Retrieved from http://online.wsj.com/article/SB10001424052702303753904577452330484680636.html
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Four years ago, I was a junior in college majoring in Industrial Technology. I decided to take a one year internship with a local manufacturing company. The job title was product engineer, and I would be assisting the engineering supervisor with design, drawing modification, and testing of products assembled at the facility. Looking back on the internship, I can definitely say I was not prepared. Every written test result, design change, or drawing modification was initially rejected by my supervisor. While his criticisms of my work were far from subtle, the supervisor never spoke to me in a derogatory manner. Nonetheless, the rejections and his opinions of my work were harsh enough. “People too often take criticism as a personal attack, or as a signal that all the things they’ve done right aren’t being appreciated.” Not all criticism is bad, and sometimes it can provide feedback that’s valuable to your success, (Dizik, 2012). I was completely unprepared for the level of work this company desired. Thankfully, the internship was an awakening to my workplace attributes and helped me focus harder on the areas needing improvement.
Dizik, Alina. June 8, 2012
Six Ways to Deal with Criticism at Work
http://online.wsj.com/article/SB10001424052702303753904577452330484680636.html
It is essential to point out that unfair and negative criticism is different from constructive feedback. Criticism can be unfair if it is not correct while it can also be deemed so because it does not have a bearing on how an employee does their job (Scivicque, 2012). In this case, the employee should realize that this is indicative of the critic’s shortcomings, rather than their own. While reaction to negative criticism is natural, it is not wise as a career move. Instead, the employee needs to remain calm and clarify that they understand what is being said the criticism. If it is based on a misunderstanding, it needs to be worked out with a third party if necessary. If it is not a misunderstanding then the employee may need to speak with their manager or someone in the human resource department. This is how I was taught at work to handle these situations.
Scivicque, C. (2012). The perfect recipe for handling negative feedback at work. Retrieved from http://money.usnews.com/money/blogs/outside-voices-careers/2012/09/13/the-perfect-recipe-for-handling-negative-feedback-at-work