Glancing at the clock on the wall, I ponder why they make me show up early for my appointment. I could be at work doing my job. Instead, I am forced to wait. My appointment is now a half hour late. If this was college, I would have already left the class.
I would have left the professor a kind note (anonymously…of course) that he was late–we, students, needed to get to another class. Unfortunately, I am forced to grit my teeth and bear the circumstance since I’m caught in a healthcare monopoly. I wonder if my doctor really understands how to be customer-focused like the rest of the world. Why doesn’t he grasp the realities of the future?
Dr. Daryl D. Green is the Vice President of Marketing at AGSM Consulting, LLC, where he provides strategic planning, marketing and product development to emerging and existing businesses. In 2016, Dr. Green retired from the Department of Energy, where he had been employed for over 27 years in the DOE’s Environmental Management Program. He is a much sought-after speaker and award-winning author of several textbooks and reference books, including Job Strategies for the 21st Century. Dr. Green has a national digital marketing certification and is also a respected researcher in his field of study, which focuses on culture, decision-making, leadership, management and marketing.
Dr. Green received a B.S. in Mechanical Engineering from Southern University, an M.A. in Organizational Management from Tusculum College, and a doctoral degree in Strategic Leadership from Regent University. He is currently a respected university professor at Oklahoma Baptist University, who has been noted and quoted by USA Today, Ebony Magazine and the Associated Press.